Warranty & Support
Unless agreed otherwise in writing and signed by an authorised Computer
Solutions Ltd representative, the warranty and support commitments included
with the products we sell are as follows:
| Supplier |
Product |
Licence |
Warranty/Support
Included |
Cost/Year |
| Abatron |
BDI Modules |
H/W |
3 years |
RTC |
|
Firmware |
Module |
12 months |
15% of current s/w price |
| CMX |
RTX |
User |
6 months |
20% of current s/w price |
|
RT-IP & MicroNet |
Site * |
6 months |
20% of current s/w price |
| Cosmic |
All Software |
Seat |
12 months |
15% of current s/w price |
| EBS |
RTIP / ERTFS |
Site * |
6 months |
20% of current s/w price |
| Ellisys |
Explorer 2xx |
H/W |
24 months |
|
|
Supporting software |
User |
Unlimited updates available |
Free |
| Hi-LO |
ALL-100/ Gang100 |
H/W |
12 months |
RTC |
|
ALL-100/ Gang100 updates for
new chips |
Free |
Unlimited updates available |
Free |
| Keil |
All Software |
Seat |
12 months |
POA |
|
J-Link interfaces |
H/W |
3 months |
POA |
| PEmicro |
Hardware |
Module |
30 days |
RTC |
|
Software |
User |
12 months |
50% of current price |
| Peak |
CAN Hardware |
H/W |
6 months |
RTC |
|
PCAN Free Software |
Free |
Unlimited updates available |
Free |
|
PCAN Software |
Seat |
Support/updates free for
12 months |
Upgrade to later version is % of full cost depending on age. |
Licences:
Seat - Keyed to a CPU or installation
User - Single user licence, would need additional licences to use
multiple copies
H/W - Hardware, so no restriction on users
Site - May be used by many users at a single site
Module - Software may only be used with a single registered piece of
hardware
RTC - Return at customer's expense to COMSOL for an estimate of repair
cost
POA - Price on Application
Software such as compilers linkers and RTOS may be used to create
unlimited numbers of target ROMs with no extra cost with the exception of those marked with *
which can only create target ROMs for a single notified product.
Note that many of our suppliers charge a premium to customers who are out
of support but who wish to take on a new support contract.
Revised
23/06/2020
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