|Computer Solutions Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin [at] computer-solutions [dot] co [dot] uk.|
Our Contact details:
Computer Solutions Ltd
3b Claremont Road,
Surrey KT14 6DY
Phone: +44 (0)1932 355 630
Email: admin [at] computer-solutions [dot] co [dot] uk
Company Registration Number: 1451477
WEEE Environment Agency Producer Registration Number: WEE/KD0004ZR
|Making A Purchase|
It could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
By placing an order on our web site you are accepting these terms and conditions. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order and at that point the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. We may refuse to accept an order (a) where goods are unavailable (b) where we are unable to obtain authorisation on your payment (c) If there has been a pricing or product description error or (d) where our suppliers have not accepted your order.
We accept credit card payment from most places. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Debit cards, Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet. Please note that this is primarily a business to business web site and for sales of £3,000.00 (including VAT) or more, paid for by credit card, a 1.8% surcharge will be added at the checkout stage. If you are an individual consumer ordering that volume of product please contact us for retail conditions before placing your order.
We do not charge for stock items until they are ready to ship. Items that we purchase specifically against your order are not refundable and will be charged at the time we place an order on our suppliers
To be eligible for the promotional discount, orders from customers who do not have a COMSOL credit account must be paid for by credit card, bank transfer or a sterling cheque received by the end of the promotion period. If we are out of stock on any items we will supply it after the deadline giving the promotional discount to any customers that otherwise fulfill the above conditions.
|Shipping And Handling|
Shipping charges depend on location and weight. Charges will be displayed during the checkout procedure.
Items shipped to the UK by courier weighing up to 2Kg will be delivered next day by 4pm.
Items shipped to Northern Ireland, Scottish Highlands or UK Offshore are subject to a longer delivery period.
Deliveries times are not guaranteed. We do our best to get goods to customers as soon as possible but occasionally the couriers are delayed.
Deliveries over 2Kg to Northern Ireland, Scottish Offshore, Isle of Man, Channel Isles or Isle of Wight will be subject to a delivery surcharge. We will contact you with details on receipt of order.
Items shipped to outside the UK are shipped FOB Heathrow. You will be charged for the local tax by your country's customs department.
Orders for stock items received by 12 noon local time (Monday to Friday) will be shipped the same day. Orders arriving after 12 noon will be shipped the following working day. If the order is very urgent please contact us for faster delivery options.
If your item is not in stock, we will advise you of the expected delivery time and give you the option to cancel your order if you would rather not wait.
Orders delivered to the UK will be charged VAT at 20%.
Orders delivered within the EU will not be charged VAT (as long as a valid VAT number is provided).
Orders delivered to locations outside the EU are not charged VAT.
|Credit Card Security|
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are processed by the credit card company in strict compliance with PCI DSS conditions and no credit card details are held on any web site nor on any computer at Computer Solutions Ltd.
|Warranty and Support|
Please contact us for details of warranty for a particular item or see our Warranty and Support page.
|RoHS & WEEE Information|
Directive 2002/95/EC on the restriction of the use of certain hazardous
substances in electrical and electronic equipment (RoHS) came into effect on 1st July 2006. It's aim is to
restrict the use of lead, mercury, cadmium, hexavalent chromium, polybrominated
biphenyls (PBB) or polybrominated diphenyl ethers (PBDE) within electrical and
electronic equipment (EEE), thereby contributing to the protection of human
health and the environment. RoHS is a European Union (EU) Directive, however,
manufacturers of electrical and electronic equipment outside Europe must also
abide by this legislation if the equipment they produce is ultimately imported
into a EU member state.<br>
Computer Solutions Ltd complies fully with this directive.
Each of the products on sale is RoHS Compliant,</b><br>
The products we sell may contain substances that can be hazardous to the
environment if not disposed of properly.<br>
Electrical and electronic equipment should never be disposed of with general
household waste but must be separately collected for their proper treatment and
The crossed-out bin symbol, placed on our products, reminds you of the need to
dispose of the product correctly at the end of its life. In this way you will
assist in the recovery, recycling and reuse of many of the materials used in
this product. At the end of the life of your product please contact your
distributor for information on collection arrangements.<br>
When consumers buy a new product they may be entitle to return, free of charge,
another end of life product of equivalent type that has fulfilled the same
functions as the supplied equipment. Please contact us for details.<br>
Where possible, recycle your packaging. With your help it is possible to reduce
the amount of electrical and electronic waste ending up in landfill and to
improve quality of life by preventing the release of potentially hazardous
substances into the environment.</font></p>>!!
Computer Solutions Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
|Terms and Conditions|
By the nature of our products this web site is iintended to support sales to companies rather than individual consumers. For both commercial and consumer purchases see our Terms and Conditions page.
Consumers (as defined by Statutory Instrument 2000 No 2334) may return any items purchased via the web for a refund (excluding shipping) within 7 working days of their receipt so long as -
a) The goods are returned with any proprietary packaging they may have been supplied in intact.
b) Any hardware is in working and resellable condition.
c) A charge may be levied for testing and refurbishment.
d) Any software is accompanied by a signed statement that it has not been copied and that all installed copies have been deleted and will not be retrieved.